{"id":10587,"date":"2021-06-30T16:08:56","date_gmt":"2021-06-30T14:08:56","guid":{"rendered":"https:\/\/cdpub.lu\/?p=10587"},"modified":"2025-07-03T17:38:50","modified_gmt":"2025-07-03T15:38:50","slug":"telephone-follow-up-ideal-for-ensuring-the-success-of-your-marketing-operations","status":"publish","type":"post","link":"https:\/\/cdpub.lu\/en\/telephone-follow-up-ideal-for-ensuring-the-success-of-your-marketing-operations\/","title":{"rendered":"\u201cTELEPHONE FOLLOW-UP\u201d: IDEAL FOR ENSURING THE SUCCESS OF YOUR MARKETING OPERATIONS"},"content":{"rendered":"<div class=\"wpb-content-wrapper\"><p>[vc_section][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8&#8243;][vc_column_text]<\/p>\n<div style=\"text-align: justify;\">\n<p>Often neglected or even ignored, telephone follow-up is nevertheless the ideal solution to\u00a0\u00a0<strong>make your marketing and sales operations profitable<\/strong>\u00a0\u00a0(corporate events, promotional offers, VIP sales, etc.)<\/p>\n<p>Telephone follow-up is a way to optimize your customer relations in order to\u00a0\u00a0<strong>develop sales of your products\/services<\/strong>\u00a0.<\/p>\n<\/div>\n<p>[\/vc_column_text]<style type=\"text\/css\">#ut_custom_heading69d48d2f0003f { font-size:36px !important;line-height:125% !important;letter-spacing:-0.03em; }@media (min-width: 1025px) and (max-width: 1679px) {#ut_custom_heading69d48d2f0003f { line-height:125% !important; }}@media (min-width: 768px) and (max-width: 1024px) {#ut_custom_heading69d48d2f0003f { line-height:125% !important; }}@media (max-width: 767px) {#ut_custom_heading69d48d2f0003f { line-height:125% !important; }}#ut_custom_heading69d48d2f0003f { text-align:center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_custom_heading69d48d2f0003f { text-align:center; } }@media (max-width: 767px) { #ut_custom_heading69d48d2f0003f { text-align:center; } }#ut_custom_heading69d48d2f0003f { text-transform:uppercase; }<\/style><h2 id=\"ut_custom_heading69d48d2f0003f\" data-responsive-font=\"h2\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;36&quot;,&quot;font-size-unit&quot;:&quot;px&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;36&quot;},&quot;base-line-height&quot;:&quot;125&quot;,&quot;line-height-unit&quot;:&quot;%&quot;,&quot;line-height&quot;:{&quot;desktop_large&quot;:&quot;125&quot;,&quot;desktop_small&quot;:&quot;125&quot;,&quot;tablet&quot;:&quot;125&quot;,&quot;mobile&quot;:&quot;125&quot;},&quot;base-letter-spacing&quot;:&quot;global&quot;,&quot;letter-spacing&quot;:{&quot;desktop_large&quot;:&quot;-0.03&quot;}}\" class=\"ut-custom-heading-module  \" ><span class=\"\" >Why is telephone follow-up so crucial?<\/span><\/h2>[vc_column_text]<\/p>\n<div style=\"text-align: justify;\">\n<p>To\u00a0\u00a0<strong>maintain a business relationship, provide information on your products and services, congratulate your prospect or client for a purchase or commitment<\/strong>\u00a0\u00a0or even to\u00a0\u00a0<strong>ensure the success of your events<\/strong>\u00a0\u00a0and have\u00a0\u00a0<strong>a high participation rate<\/strong>\u00a0, it is essential to carry out a telephone follow-up with your prospects or guests in advance. And the telephone is the ideal tool for this type of mission, because it allows you to have an instant response from the contact, like mailings or postal letters.<\/p>\n<p><strong>The persuasive power and the arguments<\/strong>\u00a0\u00a0of well-briefed call center operators will be a real asset in convincing guests to attend your various events (trade fair, evening, cocktail party, private sales, seminar, dinner, conference, etc.) or in reassuring and removing any remaining doubts the prospect may have before making a purchase.<\/p>\n<\/div>\n<p>[\/vc_column_text]<style type=\"text\/css\">#ut_custom_heading69d48d2f033ad { font-size:36px !important;line-height:125% !important;letter-spacing:-0.03em; }@media (min-width: 1025px) and (max-width: 1679px) {#ut_custom_heading69d48d2f033ad { line-height:125% !important; }}@media (min-width: 768px) and (max-width: 1024px) {#ut_custom_heading69d48d2f033ad { line-height:125% !important; }}@media (max-width: 767px) {#ut_custom_heading69d48d2f033ad { line-height:125% !important; }}#ut_custom_heading69d48d2f033ad { text-align:center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_custom_heading69d48d2f033ad { text-align:center; } }@media (max-width: 767px) { #ut_custom_heading69d48d2f033ad { text-align:center; } }#ut_custom_heading69d48d2f033ad { text-transform:uppercase; }<\/style><h2 id=\"ut_custom_heading69d48d2f033ad\" data-responsive-font=\"h2\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;36&quot;,&quot;font-size-unit&quot;:&quot;px&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;36&quot;},&quot;base-line-height&quot;:&quot;125&quot;,&quot;line-height-unit&quot;:&quot;%&quot;,&quot;line-height&quot;:{&quot;desktop_large&quot;:&quot;125&quot;,&quot;desktop_small&quot;:&quot;125&quot;,&quot;tablet&quot;:&quot;125&quot;,&quot;mobile&quot;:&quot;125&quot;},&quot;base-letter-spacing&quot;:&quot;global&quot;,&quot;letter-spacing&quot;:{&quot;desktop_large&quot;:&quot;-0.03&quot;}}\" class=\"ut-custom-heading-module  \" ><span class=\"\" >What are the advantages of telephone follow-up?<\/span><\/h2>[vc_row_inner][vc_column_inner width=&#8221;1\/4&#8243;]<div  class=\"wpb_content_element   clearfix\"><style type=\"text\/css\">#ut_am_69d48d2f03ceb { opacity: 1; }#ut_am_wrap_69d48d2f03cec .ut-image-gallery-item-caption-title h3 { letter-spacing: 0em; }#ut_am_wrap_69d48d2f03cec .ut-gallery-slider-caption { font-weight: bold; }#ut_am_wrap_69d48d2f03cec { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69d48d2f03cec { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69d48d2f03cec { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69d48d2f03cec\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69d48d2f03ced\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\"><img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69d48d2f03ceb\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 168 168'%2F%3E\" data-src=\"https:\/\/cdpub.lu\/wp-content\/uploads\/2024\/12\/rentabilite.png\" width=\"168\" height=\"168\" alt=\"\"\/><\/div><\/a><\/div><\/div><\/div>[vc_column_text]<\/p>\n<h4 class=\"has-text-align-center wp-block-heading\" style=\"text-align: center;\"><strong><span class=\"has-inline-color has-black-color\">Make your commercial OPs profitable<\/span><\/strong><\/h4>\n<p class=\"has-text-align-center\" style=\"text-align: center;\">The higher the\u00a0\u00a0<strong>opt-in rate<\/strong>\u00a0\u00a0for your promotional offer or the higher the\u00a0\u00a0<strong>participation rate<\/strong>\u00a0\u00a0for your event, the more\u00a0\u00a0<strong>you will optimize your ROI<\/strong>\u00a0.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;]<div  class=\"wpb_content_element   clearfix\"><style type=\"text\/css\">#ut_am_69d48d2f04470 { opacity: 1; }#ut_am_wrap_69d48d2f04471 .ut-image-gallery-item-caption-title h3 { letter-spacing: 0em; }#ut_am_wrap_69d48d2f04471 .ut-gallery-slider-caption { font-weight: bold; }#ut_am_wrap_69d48d2f04471 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69d48d2f04471 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69d48d2f04471 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69d48d2f04471\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69d48d2f04472\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\"><img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69d48d2f04470\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 168 172'%2F%3E\" data-src=\"https:\/\/cdpub.lu\/wp-content\/uploads\/2024\/12\/reponses.png\" width=\"168\" height=\"172\" alt=\"\"\/><\/div><\/a><\/div><\/div><\/div>[vc_column_text]<\/p>\n<h4 class=\"has-text-align-center wp-block-heading\" style=\"text-align: center;\">Instant answers<\/h4>\n<p class=\"has-text-align-center\" style=\"text-align: center;\">Direct contact with the prospect allows you to obtain\u00a0 rapid\u00a0,\u00a0\u00a0<strong>precise\u00a0<\/strong><strong>responses<\/strong>\u00a0\u00a0and saves you valuable time in developing your action plans.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;]<div  class=\"wpb_content_element   clearfix\"><style type=\"text\/css\">#ut_am_69d48d2f04c69 { opacity: 1; }#ut_am_wrap_69d48d2f04c6a .ut-image-gallery-item-caption-title h3 { letter-spacing: 0em; }#ut_am_wrap_69d48d2f04c6a .ut-gallery-slider-caption { font-weight: bold; }#ut_am_wrap_69d48d2f04c6a { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69d48d2f04c6a { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69d48d2f04c6a { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69d48d2f04c6a\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69d48d2f04c6b\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\"><img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69d48d2f04c69\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 168 168'%2F%3E\" data-src=\"https:\/\/cdpub.lu\/wp-content\/uploads\/2024\/12\/acte-achat.png\" width=\"168\" height=\"168\" alt=\"\"\/><\/div><\/a><\/div><\/div><\/div>[vc_column_text]<\/p>\n<h4 class=\"has-text-align-center wp-block-heading\" style=\"text-align: center;\">Induce the act of purchase<\/h4>\n<p class=\"has-text-align-center\" style=\"text-align: center;\">The prospect often needs reassurance or\u00a0\u00a0<strong>to have their doubts<\/strong>\u00a0\u00a0about your solution or your products cleared up. This is the role of the teleoperators, to act as a stimulus to\u00a0\u00a0<strong>trigger the act of purchase<\/strong>\u00a0.<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][vc_column_inner width=&#8221;1\/4&#8243;]<div  class=\"wpb_content_element   clearfix\"><style type=\"text\/css\">#ut_am_69d48d2f05a57 { opacity: 1; }#ut_am_wrap_69d48d2f05a58 .ut-image-gallery-item-caption-title h3 { letter-spacing: 0em; }#ut_am_wrap_69d48d2f05a58 .ut-gallery-slider-caption { font-weight: bold; }#ut_am_wrap_69d48d2f05a58 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69d48d2f05a58 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69d48d2f05a58 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69d48d2f05a58\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69d48d2f05a59\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\"><img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69d48d2f05a57\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 168 162'%2F%3E\" data-src=\"https:\/\/cdpub.lu\/wp-content\/uploads\/2024\/12\/actualisation-bdd.png\" width=\"168\" height=\"162\" alt=\"\"\/><\/div><\/a><\/div><\/div><\/div>[vc_column_text]<\/p>\n<h4 class=\"has-text-align-center wp-block-heading\" style=\"text-align: center;\">Qualify your prospects<\/h4>\n<p class=\"has-text-align-center\" style=\"text-align: center;\">Take advantage of this telephone contact to\u00a0\u00a0<strong>update the<\/strong>\u00a0\u00a0prospect&#8217;s contact details, identify their expectations and needs, gather their opinions&#8230; Every opportunity is good to\u00a0\u00a0<strong>get to know your customers better<\/strong>\u00a0\u00a0!<\/p>\n<p>[\/vc_column_text][\/vc_column_inner][\/vc_row_inner]<style type=\"text\/css\">#ut_custom_heading69d48d2f05aa7 { font-size:36px !important;line-height:125% !important;letter-spacing:-0.03em; }@media (min-width: 1025px) and (max-width: 1679px) {#ut_custom_heading69d48d2f05aa7 { line-height:125% !important; }}@media (min-width: 768px) and (max-width: 1024px) {#ut_custom_heading69d48d2f05aa7 { line-height:125% !important; }}@media (max-width: 767px) {#ut_custom_heading69d48d2f05aa7 { line-height:125% !important; }}#ut_custom_heading69d48d2f05aa7 { text-align:center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_custom_heading69d48d2f05aa7 { text-align:center; } }@media (max-width: 767px) { #ut_custom_heading69d48d2f05aa7 { text-align:center; } }#ut_custom_heading69d48d2f05aa7 { text-transform:uppercase; }<\/style><h2 id=\"ut_custom_heading69d48d2f05aa7\" data-responsive-font=\"h2\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;36&quot;,&quot;font-size-unit&quot;:&quot;px&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;36&quot;},&quot;base-line-height&quot;:&quot;125&quot;,&quot;line-height-unit&quot;:&quot;%&quot;,&quot;line-height&quot;:{&quot;desktop_large&quot;:&quot;125&quot;,&quot;desktop_small&quot;:&quot;125&quot;,&quot;tablet&quot;:&quot;125&quot;,&quot;mobile&quot;:&quot;125&quot;},&quot;base-letter-spacing&quot;:&quot;global&quot;,&quot;letter-spacing&quot;:{&quot;desktop_large&quot;:&quot;-0.03&quot;}}\" class=\"ut-custom-heading-module  \" ><span class=\"\" >Why outsource your telephone follow-ups?<\/span><\/h2>[vc_column_text]<\/p>\n<div style=\"text-align: justify;\">\n<p>Do you need to provide information about your products and services, understand how your promotional offer is being received, and optimize attendance at your event?<br \/>\n<strong>Outsourcing to a specialized service provider is the solution<\/strong>\u00a0\u00a0!<\/p>\n<ul class=\"wp-block-list\">\n<li>\u2714\ufe0f\u00a0\u00a0<strong>An optimized participation rate:<\/strong>\u00a0\u00a0Your service provider&#8217;s goal will not only be to increase the number of participants at your events, but also to ensure they are qualified and that they are quality participants who meet your selection criteria. You will optimize the return on investment of your event.<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li>\u2714\ufe0f\u00a0\u00a0<strong>Sales development:<\/strong>\u00a0\u00a0The prospect may have different reasons that are holding him back from making a purchase: a need for additional information, hesitation with a competing offer, unforeseen budget, etc. It is the role of your service provider&#8217;s teleoperators to reassure the prospect and remove any remaining doubts in order to optimize the chances of making a purchase.<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li>\u2714\ufe0f\u00a0\u00a0<strong>Save time<\/strong>\u00a0\u00a0: Using a specialized service provider for your telephone follow-ups allows you to free up time to focus on your core business. They will handle recruitment formalities, hiring declarations, employment contracts, paid leave, and sick leave.<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li>\u2714\ufe0f\u00a0\u00a0<strong>Expertise:<\/strong>\u00a0\u00a0External agents must be aware that they represent your company and therefore your brand image. They must be experienced in this type of mission: listening skills, persuasion, training in sales techniques but also in your products\/services and your corporate culture.<\/li>\n<\/ul>\n<ul class=\"wp-block-list\">\n<li>\u2714\ufe0f\u00a0\u00a0<strong>Reporting\/monitoring<\/strong>\u00a0\u00a0: It would also be wise to ask your service provider to send you a daily or weekly report on the progress of the telephone follow-up campaign and to communicate with them regularly to make any necessary corrections.<\/li>\n<\/ul>\n<p>Outsourcing your customer relationship is not an easy thing. It is important to ensure the\u00a0\u00a0<strong>quality of the technical<\/strong>\u00a0\u00a0and\u00a0\u00a0<strong>human<\/strong>\u00a0resources \u00a0offered by your service provider. At\u00a0\u00a0<strong>CD PUB<\/strong>\u00a0,\u00a0\u00a0<strong>Transparency<\/strong>\u00a0\u00a0is a strong value. Via our Call Center and our partner, we support you to\u00a0\u00a0<strong>optimize your remote relationship with your prospects\/customers<\/strong>\u00a0.<\/p>\n<\/div>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div  class=\"wpb_content_element   clearfix\"><style type=\"text\/css\">#ut_am_69d48d2f06589 { opacity: 1; }#ut_am_wrap_69d48d2f0658a .ut-image-gallery-item-caption-title h3 { letter-spacing: 0em; }#ut_am_wrap_69d48d2f0658a .ut-gallery-slider-caption { font-weight: bold; }#ut_am_wrap_69d48d2f0658a { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69d48d2f0658a { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69d48d2f0658a { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69d48d2f0658a\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69d48d2f0658b\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\"><img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69d48d2f06589\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 750 500'%2F%3E\" data-src=\"https:\/\/cdpub.lu\/wp-content\/uploads\/2024\/12\/photo-1-7.jpg\" width=\"750\" height=\"500\" alt=\"\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div  class=\"wpb_content_element   clearfix\"><style type=\"text\/css\">#ut_am_69d48d2f06e11 { opacity: 1; }#ut_am_wrap_69d48d2f06e12 .ut-image-gallery-item-caption-title h3 { letter-spacing: 0em; }#ut_am_wrap_69d48d2f06e12 .ut-gallery-slider-caption { font-weight: bold; }#ut_am_wrap_69d48d2f06e12 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69d48d2f06e12 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69d48d2f06e12 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69d48d2f06e12\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69d48d2f06e13\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\"><img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69d48d2f06e11\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 750 500'%2F%3E\" data-src=\"https:\/\/cdpub.lu\/wp-content\/uploads\/2024\/12\/photo-2-8.jpg\" width=\"750\" height=\"500\" alt=\"\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner]<style type=\"text\/css\">#ut_custom_heading69d48d2f06e6e { font-size:36px !important;line-height:125% !important;letter-spacing:-0.03em; }@media (min-width: 1025px) and (max-width: 1679px) {#ut_custom_heading69d48d2f06e6e { line-height:125% !important; }}@media (min-width: 768px) and (max-width: 1024px) {#ut_custom_heading69d48d2f06e6e { line-height:125% !important; }}@media (max-width: 767px) {#ut_custom_heading69d48d2f06e6e { line-height:125% !important; }}#ut_custom_heading69d48d2f06e6e { text-align:center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_custom_heading69d48d2f06e6e { text-align:center; } }@media (max-width: 767px) { #ut_custom_heading69d48d2f06e6e { text-align:center; } }#ut_custom_heading69d48d2f06e6e { text-transform:uppercase; }<\/style><h2 id=\"ut_custom_heading69d48d2f06e6e\" data-responsive-font=\"h2\" data-responsive-font-settings=\"{&quot;base-font-size&quot;:&quot;36&quot;,&quot;font-size-unit&quot;:&quot;px&quot;,&quot;font-size&quot;:{&quot;desktop_large&quot;:&quot;36&quot;},&quot;base-line-height&quot;:&quot;125&quot;,&quot;line-height-unit&quot;:&quot;%&quot;,&quot;line-height&quot;:{&quot;desktop_large&quot;:&quot;125&quot;,&quot;desktop_small&quot;:&quot;125&quot;,&quot;tablet&quot;:&quot;125&quot;,&quot;mobile&quot;:&quot;125&quot;},&quot;base-letter-spacing&quot;:&quot;global&quot;,&quot;letter-spacing&quot;:{&quot;desktop_large&quot;:&quot;-0.03&quot;}}\" class=\"ut-custom-heading-module  \" ><span class=\"\" >Case Study: Private Sales for a Car Dealership<\/span><\/h2>[vc_column_text]<\/p>\n<div style=\"text-align: justify;\">\n<div class=\"wpb_text_column wpb_content_element vc_custom_1733325904700\">\n<div class=\"wpb_wrapper\">\n<div>\n<p>Through our partner, we set up\u00a0\u00a0<strong>a Call Center<\/strong>\u00a0\u00a0for one of its clients (Car Dealer) as part of private sales taking place during June.<\/p>\n<h3 class=\"wp-block-heading\">Context<\/h3>\n<p>A Luxembourg dealership is organizing\u00a0\u00a0<em><strong>a three-day &#8220;private sale<\/strong><\/em>\u00a0\u00a0&#8221; of its new, used, and executive vehicles. These exceptional days offer exceptional conditions, including the trade-in of older vehicles.<\/p>\n<p><strong>A direct mail\u00a0<\/strong><strong>campaign<\/strong>\u00a0\u00a0(sending invitations to letterboxes) was carried out in advance by our partner with the dealership&#8217;s VIP customers to invite them to this exceptional event with the possibility of registering online using a &#8220;Privilege code&#8221;.<\/p>\n<h3 class=\"wp-block-heading\">Our mission<\/h3>\n<p>To ensure that the invitation was properly received and to guarantee\u00a0\u00a0<strong>a high participation rate<\/strong>\u00a0, our partner called on\u00a0\u00a0<strong>CD PUB call center operators<\/strong>\u00a0\u00a0to contact the targeted customers: management of incoming\/outgoing calls, updating of the customer\/prospect database, collection of precise information and making appointments for salespeople, etc.<\/p>\n<p><strong>This is valuable information for dealership salespeople, who know their needs and expectations<\/strong>\u00a0before even meeting with customers\u00a0\u00a0\u00a0: vehicle model, transmission (automatic\/manual), color, and engine (diesel, gasoline, electric, or hybrid). A wealth of information for these salespeople, who can then\u00a0\u00a0<strong>tailor their sales pitch<\/strong>\u00a0\u00a0and maximize their chances of\u00a0\u00a0<strong>closing the sale<\/strong>\u00a0!<\/p>\n<\/div>\n<\/div>\n<\/div>\n<div class=\"wpb_text_column wpb_content_element\">\n<div class=\"wpb_wrapper\">\n<h3 class=\"wp-block-heading\"><strong>Goals<\/strong><\/h3>\n<ul class=\"wp-block-list\">\n<li>\ud83d\udca1 Timing:\u00a0\u00a0<strong>8 days<\/strong><\/li>\n<li>\ud83d\udca1 Number of successful calls*:\u00a0\u00a0<strong>4000<\/strong><\/li>\n<li>\ud83d\udca1 Number of appointments to be made:\u00a0\u00a0<strong>100<\/strong><\/li>\n<li>\ud83d\udca1 qualified customer\/prospect file provided by our partner<\/li>\n<\/ul>\n<p>*successful calls: customers who answer the call<\/p>\n<h3 class=\"wp-block-heading\"><strong>Means<\/strong><\/h3>\n<ul class=\"wp-block-list\">\n<li>\ud83d\udcaa Sales force:\u00a0\u00a0<strong>recruitment of 4 teleoperators<\/strong>\u00a0\u00a0with the particularity of\u00a0 mastering Luxembourgish\u00a0,\u00a0\u00a0<strong>Portuguese<\/strong>\u00a0,\u00a0\u00a0<strong>French<\/strong>\u00a0,\u00a0\u00a0<strong>German<\/strong>\u00a0\u00a0and even\u00a0\u00a0<strong>Spanish\u00a0<\/strong><strong>languages<\/strong>\u00a0.<\/li>\n<li>\ud83d\udcaa\u00a0\u00a0<strong>Training<\/strong>\u00a0\u00a0: Telesales software and call script provided by our partner<\/li>\n<li>\ud83d\udcaa Equipment: We set up a\u00a0\u00a0<strong>computer package<\/strong>\u00a0\u00a0with dual screens<\/li>\n<li>\ud83d\udcaa Surface: Layout of a\u00a0\u00a0<strong>40 m\u00b2 space for the Call Center<\/strong><\/li>\n<li>\ud83d\udcaa Constraint: Maintaining physical distancing [COVID-19]<\/li>\n<\/ul>\n<h3 class=\"wp-block-heading\"><strong>Results<\/strong><\/h3>\n<ul class=\"wp-block-list\">\n<li>\u2b50 Number of calls made:\u00a0\u00a0<strong>11,665<\/strong><\/li>\n<li>\u2b50 Number of successful calls:\u00a0\u00a0<strong>3,989<\/strong>\u00a0\u00a0(99.7%)<\/li>\n<li>\u2b50 Number of appointments made with sales representatives:\u00a0<strong>111<\/strong><\/li>\n<li>\u2b50\u00a0\u00a0<strong>100% of appointments<\/strong>\u00a0\u00a0(vs. target) made for sellers and much more!<\/li>\n<li>\u2b50\u00a0\u00a0<strong>100% SATISFACTION<\/strong>\u00a0\u00a0: Operation validated by our partner.<\/li>\n<\/ul>\n<\/div>\n<\/div>\n<\/div>\n<p>[\/vc_column_text][vc_row_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div  class=\"wpb_content_element   clearfix\"><style type=\"text\/css\">#ut_am_69d48d2f07744 { opacity: 1; }#ut_am_wrap_69d48d2f07745 .ut-image-gallery-item-caption-title h3 { letter-spacing: 0em; }#ut_am_wrap_69d48d2f07745 .ut-gallery-slider-caption { font-weight: bold; }#ut_am_wrap_69d48d2f07745 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69d48d2f07745 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69d48d2f07745 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69d48d2f07745\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69d48d2f07746\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\"><img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69d48d2f07744\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 750 500'%2F%3E\" data-src=\"https:\/\/cdpub.lu\/wp-content\/uploads\/2024\/12\/photo-3-7.jpg\" width=\"750\" height=\"500\" alt=\"\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=&#8221;1\/2&#8243;]<div  class=\"wpb_content_element   clearfix\"><style type=\"text\/css\">#ut_am_69d48d2f080b0 { opacity: 1; }#ut_am_wrap_69d48d2f080b1 .ut-image-gallery-item-caption-title h3 { letter-spacing: 0em; }#ut_am_wrap_69d48d2f080b1 .ut-gallery-slider-caption { font-weight: bold; }#ut_am_wrap_69d48d2f080b1 { text-align: center; }@media (min-width: 768px) and (max-width: 1024px) { #ut_am_wrap_69d48d2f080b1 { text-align: center !important; } }@media (max-width: 767px) { #ut_am_wrap_69d48d2f080b1 { text-align: center !important; } }<\/style><div id=\"ut_am_wrap_69d48d2f080b1\" class=\"ut-image-gallery-image \"><div id=\"ut_reveal_69d48d2f080b2\"  data-appear-top-offset=\"auto\" class=\"ut-animated-image-item ut-image-gallery-item ut-animation-done \"><a class=\"ut-deactivated-link\" href=\"#\"><div class=\"ut-animated-image-zoom\"><img loading=\"lazy\" decoding=\"async\" class=\"ut-lazy skip-lazy ut-animated-image \"  id=\"ut_am_69d48d2f080b0\" src=\"data:image\/svg+xml;charset=utf-8,%3Csvg xmlns%3D'http%3A%2F%2Fwww.w3.org%2F2000%2Fsvg' viewBox%3D'0 0 750 500'%2F%3E\" data-src=\"https:\/\/cdpub.lu\/wp-content\/uploads\/2024\/12\/photo-4-5.jpg\" width=\"750\" height=\"500\" alt=\"\"\/><\/div><\/a><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row][vc_column offset=&#8221;vc_col-lg-offset-2 vc_col-lg-8&#8243;][vc_column_text]<\/p>\n<h3 class=\"wp-block-heading\" style=\"text-align: center;\">There you have it, you now know the advantages of outsourcing your telephone follow-ups: time saving, return on investment, better knowledge of your customers\/prospects, with the ultimate goal of developing sales and therefore your turnover.<\/h3>\n<h3 class=\"wp-block-heading\" style=\"text-align: center;\">And if you need a professional to accompany you, <a style=\"color: #f58220;\" href=\"https:\/\/cdpub.lu\/en\/contact\/\">let us know<\/a>.<\/h3>\n<p>[\/vc_column_text][\/vc_column][\/vc_row][\/vc_section]<\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Often neglected or even ignored, telephone follow-up is nevertheless the ideal solution to make your marketing and sales operations profitable (corporate events, promotional offers, VIP sales, etc.)<\/p>\n","protected":false},"author":1,"featured_media":10558,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58],"tags":[],"class_list":["post-10587","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-sales-force"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.1.1 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>\u201cTELEPHONE FOLLOW-UP\u201d: IDEAL FOR ENSURING THE SUCCESS OF YOUR MARKETING OPERATIONS<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/cdpub.lu\/en\/telephone-follow-up-ideal-for-ensuring-the-success-of-your-marketing-operations\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" 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