18 May 2021 benjamin

OUTSOURCED SALES FORCE: THE “SAMSUNG” CASE

As the leading seller of mobile phones and smartphones , thanks in particular to the popularity of its Samsung Galaxy7 models, and also the leading seller of tablets8 in Europe, the  Samsung company uses the CD PUB sales force  to ensure regular monitoring of its range in stores.

Catchment area:  The Grand Duchy of Luxembourg

Store coverage  :  “Saturn” brands and specialist stores (Orange, Post, etc.)

Objectives:  to develop brand sales

Set up

⭐  Definition of sizing  : visit frequency, visit time, travel.

⭐   Tailor-made recruitment and human resources management : selection of profiles adapted to business objectives

⭐  Support  in   initial training

⭐  Flexible and adapted hourly contracts

Missions

⭐ Ensure the presence of the  Samsung brand (DN)

⭐ Optimize the visibility of offers

⭐ Implementation and monitoring of marketing operations

⭐  Maintain and/or increase the linear share

⭐  Reporting/monitoring  of actions carried out in store

Results

⭐  Strong relationships with stores  : strengthen relationships with store/department managers through increased on-site presence. Stores expect support from brands for managing and monitoring in-store product lines. This will build loyalty for the store/brand and strengthen your brand image!

⭐ An optimization of the coverage rate  of points of sale

⭐ Optimized “product” visibility  and  highlighting of new products

SOME FIGURES  (from our in-store actions)

CUSTOMER SATISFACTION

95% of our clients who have outsourced their sales force have been largely satisfied  and some have even opted for a permanent outsourced sales force .

AVERAGE BREAK RATE

Following the actions of our in-store sales representatives, we noted an average stockout rate of 4% on the product range concerned. (In supermarkets, it generally fluctuates around 10%).

BRAND PRESENCE RATE

Also called “Digital Distribution” (DN), the brand presence rate corresponds to the proportion of points of sale in the universe that own the product/brand.

So now you know what outsourcing your sales force can bring you: time savings, responsiveness and strengthening your brand image!

And if you need a professional to accompany you, then let us know.

WORKING TOGETHER!

To develop your company’s performance and brand image…